guest policies
The ambiance at our bed and breakfast is one of a kind. We endeavor to welcome guests with a friendly warmth and a unique Eastern Shore experience. To that end, we have created these policies to help us provide consistent service, to be a good neighbor, and to remain a viable business. We invite you to review our policies prior to making your reservations so that we might avoid any surprises.
Check in / check out
Check-in is from 4:00 - 6:00 pm and check-out is at 11:00 am. In order to allow enough time to complete our advanced sanitation procedure in each room, no early check-in or late check-out requests will be granted. Late arrivals can be accommodated with prior notice, please contact the innkeeper for instructions regarding entry into both The Inn and your room.
The option of self-check-in is available beginning at 4pm, and for all guests arriving after 6pm. You will receive an email with instructions for self-check-in one day prior to your arrival.
reservations & payment
You'll always enjoy our best rate when you book directly with us online.
A deposit is due at the time of booking. To confirm reservations at The Inn Berlin, guests are required to furnish an advance deposit of 50% of the cost of the entire reservation, guaranteed with a valid credit card. The remaining 50% plus applicable taxes and incidentals will be charged to your credit card on file 7 days ahead of your arrival. For one-night stays, 100% of the cost of the entire reservation is due at the time of booking. All reservations are subject to the Maryland State Sales Tax and Worcester County Room Tax. We accept Visa, MasterCard, Discover, American Express, and PayPal.
Room Rates are per night and based on double occupancy, and all rooms have a maximum occupancy of two guests.
We do have an option of whole-house rental, which would secure all guest rooms. To secure this reservation, a deposit of 50% of the total amount is due upon booking. The remaining balance is due 21 days before your stay. Please note that our cancellation policy pertaining to securing 3 or more rooms, special planned events, and holiday bookings is different, and you will find it below.
No shows, late check-ins and early check-outs are responsible for payment of the entire reservation. Rates are subject to change without notice. High Season Rates Apply.
Minimum stay requirement
A two night minimum stay applies for all reservations booked on the weekends at The Inn. Holidays and Special Event weekends may require a three or four night reservation. One night stays are accepted Sunday through Thursday. Please contact us with your specific reservation inquiries and we will try our best to accommodate your needs.
For any reservation questions, feel free to shoot us an email!
cancellation policy
Due to the small size of our inn, we are greatly affected by untimely cancellations, and we firmly adhere to our cancellation policy.
For standard reservations, cancellations or changes must be made more than 7 calendar days prior to your scheduled arrival date to receive a refund of your deposit, less a 15% processing fee. Beginning 7 calendar days prior to arrival, including the date that falls exactly 7 days before check-in, your reservation will be charged in full and is non-refundable. Reducing the length of your stay or departing early is considered a cancellation and is subject to the same policy.
If you cancel within the non-refundable period and we are able to rebook your room for the canceled date(s), you will be reimbursed for the date(s) we are able to rebook, less the 15% processing fee.
For reservations of three or more rooms, whole-house bookings, special planned events, and holiday bookings, a 21-day cancellation policy applies instead. Cancellations or changes must be made more than 21 calendar days prior to your scheduled arrival date to receive a refund of your deposit, less a 15% processing fee. Beginning 21 calendar days prior to arrival, including the date that falls exactly 21 days before check-in, your reservation will be charged in full and is non-refundable. If we are able to rebook your room(s) for the canceled date(s), you will be reimbursed for the date(s) we are able to rebook, less the 15% processing fee.
The 21-day cancellation policy applies to:
Reservations of three or more rooms on the same reservation.
Whole-house bookings.
Holiday bookings for Easter, Memorial Day weekend, the week surrounding the 4th of July, Labor Day weekend, Thanksgiving, Christmas, and New Year’s Eve.
Weddings, elopements, or other special planned events to be held at The Inn.
We strongly recommend that all guests purchase travel insurance to protect their stay against unforeseen circumstances that may prevent them from traveling.
Visitors
Access to the guest rooms is for registered guests only, but guest-accompanied visitors are welcome in the 1st floor common areas of The Inn. Please let us know if you would like to have any visitors join you for breakfast, at an additional charge.
children
Well-behaved children age 10 and over are welcome at The Inn. However, the rooms have a maximum occupancy of 2 guests, and we do not allow or provide air-mattresses or cots. Whole house bookings allow for younger children; please call to make arrangements. Minors must be accompanied by a parent or guardian at all times while on the premises.
pets
Out of courtesy to our guests with allergies, we can not accommodate pets. We’ll be happy to recommend our favorite local boarding kennels.
smoking
The Inn Berlin is a smoke-free establishment. There is absolutely no smoking inside The Inn or guest rooms, and this includes vaping & e-cigarettes. Designated outdoor smoking areas are available, we only ask that you respect our beautiful property and pick up after yourself. Smoking in a designated non-smoking area is subject to a cleaning fee.
DAMAGES
No candles, oil lamps, or any open flame devices are permitted in guest rooms at any time. Please use our provided dark wash cloths for makeup removal. Guests will be held responsible and will be charged for repair or replacement or damages or losses to linens, towels, furniture, furnishings, or other items. Please do not remove any items from the property. If guests have been found to have stolen an item or items from property, we will seek monetary reimbursement and prosecute to the full extent of the law. Each guest room is stocked with an emergency box of supplies in case of an accident (such as a spill or staining to the bedding/linens/furniture). Please let us know if there is an accident in the room and something needs to be cleaned immediately so we can avoid permanent damage and related damage charges.
Quiet hours
We want all of our guests to enjoy their stay at The Inn and experience a relaxing environment. To this end, we do ask that you be mindful of other guests when you enter and leave the premises, and respect our quiet hours from 10:00 pm to 7:00 am.
outside food / drink
In respect to our own culinary offerings and to our completely gluten free dining environment, we do not allow any outside food or drink, with the exception of bottled water. A cleaning fee will be applied if there is evidence of outside food or drink in the guest rooms or common areas.
STAIRS
The Inn Berlin is a 230-year-old, three-story tall building. Our guest rooms are located on the 2nd and 3rd floors and are only accessible via stairs. The Inn does not feature an elevator. Please watch your footing and your head as you use the stairs.
policy changes
In future, The Inn Berlin guest policies are subject to change occasionally to meet changes in the regulations, business needs, or to satisfy the needs of our guests, properties, marketing partners, and service providers.