Frequently Asked Questions

check in / check out

What time is check-in?

Check-in is from 4:00 - 6:00 pm. Late arrivals can be accommodated with prior notice, please contact the innkeeper for instructions regarding entry into both The Inn and your room.

The option of self-check-in is available for anyone who prefers to limit face-to-face interaction, or who is arriving to The Inn after 6pm. You will receive and email with instructions for self-check-in one day prior to your arrival. Please be sure to let us know what type of check-in you prefer when booking your stay.

Can I access my room early?

In order to allow enough time to complete our advanced sanitation procedure in each room, no early check-in or late check-out requests will be granted.

What time is check-out?

Check-out is at 11:00 am. We would be happy to store your luggage if you decide to spend some time after check-out in Berlin.

reservations & payment

Where can I find the best rate?

You'll always enjoy our best rate when you book directly with us, either online or by phone. If you find a better rate for the same room for the same dates elsewhere within 24 hours of confirming your reservation, call us. We will match it, guaranteed.

What forms of payment are accepted?

All of our reservations require a deposit by credit card, and we gladly accept MasterCard, Visa, Discover, American Express, and PayPal.

What is your deposit policy?

To confirm a room reservation, we require a deposit of half of the total amount of your reservation. All major credit cards are accepted.

What is your policy for additional guests?

Room rates are based on double occupancy and as such, we have a maximum of two guests per room, and no capacity for additional beds or persons per room. Access to the guest rooms is for registered guests only, but guest-accompanied visitors are welcome in the common areas of The Inn. Please let us know if you would like to have any visitors join you for breakfast, at an additional charge.

Can I reserve a room for any day of the week?

Beginning September 1st, 2023, our booking availability may look a little different as you are reserving your stay. We are not accepting check-ins on Tuesdays or Wednesdays, or check-outs on Wednesdays. What does this mean? Well, you can still be our guest on a Tuesday or Wednesday, but you would need to arrive on Monday (or earlier) and depart on Thursday (or later). Fridays and Saturdays still require a two night minimum stay. For any reservation questions, feel free to shoot us an email!

Can I reserve the entire inn?

With 5 lovely guest rooms, The Inn can comfortably accommodate up to 10 guests (based on double occupancy). Whole property rentals are given private use of the entire inn including the common areas and outdoor gathering spaces. Get in touch via email or phone for more information on renting the entire inn, our availability & pricing, and all the ways we can make your stay extra special.

What should I do if I need to cancel a reservation?

Please let us know as soon as possible either via email or phone if you need to cancel your reservation. You can find our full cancellation policy here. Due to the small size of our inn, we are greatly affected by untimely cancellations and we firmly adhere to our cancellation policy. You have until 7 days prior to your arrival to cancel or move your reservation; we will refund your deposit less a 15% processing fee. If you cancel within 7 days of your arrival date, regardless of the circumstances, your reservation will be charged in full and is fully non-refundable. Reducing the length of stay or an early departure is considered a cancellation.

We strongly recommend that all guests purchase travel insurance to cover your existing or future stay, so that you can book with confidence and be reassured that you have the appropriate protection should there be travel restrictions or health emergencies.

Breakfast

What time is breakfast?

Breakfast is served from 8:30 - 9:30 am.

Is breakfast included in my stay?

Yes! We are privileged to provide a wonderful and complimentary breakfast service for our guests. Breakfast is comprised of your choice of tea or coffee, your choice of freshly squeezed juice, fresh fruit, assorted baked goods and pastries, and a hot main course. Our menu changes daily based on seasonality and availability, as we choose to source local and organic products whenever possible. When you make your reservation, please let us know about your dietary preferences and likes/dislikes as we try to cater to our guest’s unique tastes.

Where is breakfast served?

We serve breakfast in the dining room or on the garden terrace & patio.

Can you accommodate special dietary preferences and/or restrictions?

The Inn Berlin is proud to offer a completely gluten free dining environment. We are very experienced in accommodating special dietary preferences, restrictions and food allergies. Prior to arrival, please let us know how we can keep you safe during your stay.

Do you serve breakfast to off-property guests?

You are welcome to invite your non-guest friends to join you for breakfast. Please let us know in advance how many additional diners will be attending breakfast. Breakfast service is $25 per person.

amenities

What amenities do you offer in your rooms?

Each of our guest rooms is equipped with:

• King or queen bed with luxury organic sateen cotton bedding

• Plush & hypo-allergenic down comforter and pillows

• Private en-suite bath, with organic Turkish towels our signature organic bathrobes

• Flat-screen HD Smart TV

• Acqua Panna water and delicious snacks

• Vitale custom cordless cellular shades with blackout light control

• Individually-controlled heat and air conditioning

• Organic shampoo, conditioner, hand and body soaps, and body lotion

• Hair dryer

• Armoire or closet with hanging space and 8 hangers

• Iron & ironing board (upon request)

• In-room security safe

• Wireless charging dock for your electronic devices

What about your property amenities?

• Complimentary high speed Wi-Fi, 1 gig.

• Full gourmet breakfast served daily from 8:30 - 9:30 am featuring locally-sourced, seasonal ingredients whenever possible

• Coffee & Tea station on the 2nd floor landing, with snack and drink options available 24/7

• On-site parking

• Access to common areas including the drawing room, dining room, and our outdoor lounging spaces throughout the property

• Full concierge services

• Use of beach towels, umbrellas, and chairs (upon request)

Do you have Wi-Fi?

Yes! We have complimentary high-speed Wi-Fi (1 gig) available for our guests. The password will be available upon check-in.

Location

Do I need a car?

You certainly don’t need a car if you’re planning to just explore Downtown Berlin as the immediate surroundings are super walkable! But, if you want the freedom to explore the Eastern Shore area and beaches, you’ll need a car.

How far is The Inn from:

• Downtown Berlin - Just a short five minute stroll down Main Street

• Ocean City, MD - 10 mile drive down Route 50

• Assateague Island Beaches - 15 minute drive away

• Our Location is in a prime spot to experience all the Eastern Shore has to offer

• We are a short drive from many East Coast cities - Visit Us!

concierge

Can you help plan my stay at The Inn?

Yes please! We are obsessed with the Eastern Shore and want to share our favorite experiences and local spots with you. Depending on your personal preferences, we can suggest a unique itinerary for your stay that takes you around our beautiful town and surrounding areas. All guests also receive our guest manual upon booking, which has a list of great things to do and also dining recommendations.

What amenities and/or services can I add-on to my stay?

We believe in creating a bespoke experience that is personalized to your specific wants and needs. Not everyone wants fresh floral arrangements and handmade chocolate confections when they arrive at The Inn, but to some it’s essential. We are happy to offer a host of add-on amenities and services which you can add directly to your reservation while booking.

more Questions

Is there parking on-site?

Yes, we offer our guests complimentary on-site parking located directly behind The Inn. We are also able to offer valet service for special events & weddings.

What is your smoking policy?

The Inn Berlin is a non-smoking establishment, however, there are outside areas for smoking. Please pick up after yourself and help keep our property beautiful. Smoking in a designated non-smoking area is subject to a cleaning fee.

What should I do if I lose my room key?

No worries, just call or text the main number (443) 347-3715 and someone will assist you.

Are there any curfews at The Inn?

Each guest has a key code that allows for 24/7 entry into The Inn through the front door, so you may come and go as you wish. Please make sure to lock any other exterior doors if you use them! We do ask that you be mindful of other guests when you enter and leave the premises. Our quiet hours are from 10:00 pm - 7:00 am.

Will my room be cleaned daily?

For your safety and the safety of our staff, housekeeping services will be limited to cleaning and advanced sanitation measures between guest stays only. No staff will enter an occupied room unless there is an emergency situation. Fresh towels and additional amenities will be provided upon request.

Are other food & beverage options available at The Inn?

We provide complimentary breakfast and a large assortment of snacks and Acqua Panna water in-room upon arrival. Our coffee & tea station, located on the 2nd floor landing, features drinks, packaged snacks and homemade treats available to you and your guest 24/7.

Outside of our complimentary offerings, guests are invited to select from our add-on amenities & services and specials & packages. For your convenience, any charges incurred will be added to your final bill.

The Inn is also the home to Boulangerie Berlin, our on-site bakery! Please refer to our bakery website for online pre-ordering, hours, and all relevant information.

Does The Inn allow pets?

Out of courtesy to our guests with allergies, we can not accommodate pets. We’ll be happy to recommend our favorite local boarding kennels. Please be aware that we do own two dogs, Jo and Rafi. They are not allowed into The Inn, the guest rooms or any of the guest common areas. They are both confined to the innkeeper’s quarters, but you may occasionally see them outside enjoying the lovely gardens.

Can you accommodate children at The Inn?

Well-behaved children age 10 and over are welcome at The Inn. However, the rooms have a maximum occupancy of 2 guests, and we do not allow or provide air-mattresses or cots. Whole house bookings, and special situations allow for younger children; please call to make arrangements. Minors must be accompanied by a parent or guardian at all times while on the premises. Please be aware that we have young children who live on the property with us.

Is there an elevator at The Inn?

Due to the historic nature of the property, there are no elevators available at The Inn. Our guest rooms occupy the 2nd and 3rd floors, and all rooms are accessed via stairs.

What is that loud siren?

Not to worry! That is the sound of the Berlin Fire Company fire siren, just down the road. The three fire siren poles in town are located at the Berlin Fire Company, on the water tower between Franklin Avenue and Bryan Avenue and behind the town hall offices between William and Pitts Street. The sirens play an important factor in alerting the volunteers to report to the Berlin Fire Company on North Main Street for duty, and have been a staple of ‘small-town life’ for over 100 years.

Do you have a question we didn’t answer above? Send us your inquiry via email or by phone.